Privacy Policy

Privacy Policy

Privacy Policy

Introduction

Subur Perfumes (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with applicable data protection laws.

By using our website or any related applications or services, you confirm that you have read, understood, and agreed to this Privacy Policy and to the way we collect, use, and protect your personal data.

Information We Collect and How We Use It

We collect personal data when you:

  • Create an account with us.
  • Place an order or make a purchase.
  • Contact us with an inquiry or support request.
  • Subscribe to offers, newsletters, or marketing communications.
  • Contact us via WhatsApp through our website.

The personal data we may collect includes (but is not limited to):

  • Name
  • Postal address
  • Mobile number
  • Email address
  • Order details
  • Any information provided during communication
  • Information used for identity verification where required

We use this information to:

  • Identify you as our customer.
  • Process your orders and deliver products to you.
  • Process payments and update our records.
  • Manage your account and enable interactive features on the website.
  • Improve your browsing and shopping experience.
  • Provide customer support.
  • Send order updates and service communication.
  • (With your consent) provide you with offers, campaigns, and special services.

Subur Perfumes Commitment to Data Privacy

Subur Perfumes is committed to protecting your personal data and privacy.

Information We Collect

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Any information you provide when registering or contacting us
  • Information shared via WhatsApp communication

How We Use Your Data

We use your personal information:

  • To provide our services and send necessary notifications (such as order status and updates).
  • To respond to your inquiries and provide customer support and assistance.
  • To process and confirm orders placed through website or WhatsApp.
  • To send updates, marketing messages, or special offers (only after obtaining your consent).
  • To conduct internal analysis to improve customer experience.
  • To improve our website functionality and product offerings.
  • To maintain internal records for service improvement.

Providing certain information may be optional. However, not providing required information may affect our ability to process orders or provide services.

WhatsApp Consent (Opt-In)

By submitting your contact details or messaging us through WhatsApp, you:

Explicitly agree to receive messages from Subur Perfumes via WhatsApp, including:

  • Order confirmations
  • Order updates
  • Customer support responses
  • Important service notifications
  • Promotional messages (only where consent is provided)

Opt-Out

You may unsubscribe from marketing communication at any time by:

  • Replying STOP on WhatsApp
  • Contacting us directly
  • Requesting removal from promotional communication

Transactional messages related to active orders may still be sent where necessary.

Data Sharing

We do not sell, rent, or trade your personal data or payment information to any third party for marketing purposes.

We may share your data only when necessary, including:

  • With payment service providers to process transactions.
  • With delivery partners to ship orders.
  • With WhatsApp communication services to send updates or notifications.
  • To comply with applicable legal requirements.
  • To prevent fraud or protect the rights and property of Subur Perfumes.

In all such cases, we take reasonable measures to ensure your data remains secure and confidential.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Unlawful processing
  • Accidental loss or damage

Security practices include:

  • Secure website systems
  • Restricted access to personal information
  • Internal data protection procedures
  • Monitoring against unauthorized access

Note: Email communication is not encrypted. Please avoid sharing sensitive financial information through email.

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of personal data where legally applicable.
  • Opt out of marketing communication.

You may request updates or removal of personal data by contacting us.

Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Complete transactions
  • Maintain business records
  • Comply with legal obligations

We may retain limited information even after account closure where required for legal, accounting, or regulatory purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page.

We encourage users to review this page regularly.

Continued use of the website indicates acceptance of updated Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

📧 support@suburgcc.com

You may also contact us through WhatsApp available on the website.